OBJECTIVES

 

To utilize proven technical and managerial skills in the areas of computer support, training, or management with a growth-oriented company where contribution to organizational objectives will provide opportunities for advancement.

 

SUMMARY OF QUALIFICATIONS

 

A proven project and training manager with a reputation as a market driven strategic planner, a motivational leader and trainer, and as a cost effective day-to-day manager.  Acknowledged for my production, marketing, sales, business development, budgeting and cost management abilities.  Recognized for my development and production of video based training programs.

 

EDUCATION

 

M.A.,  Adult Education and HRD, George Washington University

B.S.,  General Studies, University of the State of New York

A.S.,  Education, TCC, Virginia Beach, Virginia

A.S.,  Business Administration, TCC, Virginia Beach, Virginia

Cert.  Causing Learning: Effective Instructor Techniques

 

FORMAL TECHNICAL TRAINING

 

Model 204 Programmer's User Language

Honeywell TDC3000 Universal Station Implementation

Honeywell LCN Maintenance

Assembly Language Programming and Interfacing for IBM-PC

Introduction to Assembly Language Programming

Analog and Digital Electronics for Data Acquisition

Introduction to Data Communications & Networks

Systems 85 Batch Processing System Programming, 3 weeks

AN/UYK-7 Assembler/Compiler Language Programming, 6 weeks

AN/UYK-20 Assembler Language Programming, 4 weeks

Interior Communications Class "C" (CCTV), 10 weeks

Tradevman "B" School, 34 weeks

Tradevman "A" School, 10 weeks

Avionics Fundamentals "A" School, 19 weeks

 

EXPERIENCE HIGHLIGHTS

 

TECHNICAL SUPPORT MANAGER, Haines & Company: 8/99 - Present

Manage the day-to-day activities of a department that consists of 7 technicians and 8 telephone operators to ensure the professional management of customer issues.  Identify performance issues and product limitations and communication of end user concerns back to product development.  Involved in creating long-term technical support strategies which include phone support, email support and web support. Responsibilities include hiring, training, motivation, performance evaluations and on-going career development of technical support Technicians.

 

DATABASE COORDINATOR, Haines & Company: 10/98- 8/99

Research the availability, price, and content of files to add to existing database. Determine the resources needed to bring up the new file, update the files, determine the feasibility of appending the data elements to existing files, and the order in which it should be done. Procure the files to be added to the database, coordinate activities necessary to get the file up and ready to sell, and notify all departments of the new file availability.  Determine course of action when there is a problem with the data, notify database programmer of existing problems, and interface with vendors to correct the source of errors in the data.

 

TECHNICAL SUPPORT SPECIALIST, Haines & Company: 2/96- 9/98

Provided technical support to Sales Staff and clients in the use of computers and computer programs.  Maintained computers for company and Sales Staff.  Built new computers and upgraded old ones to the current state-of-the-art.

 

INSTRUCTOR, Contract Employee Services: 1/95 - 7/95

Introduced General Electric appliance technicians to computer basics and Windows.  Trained them to use new software program for invoicing and inventory maintenance.

 

ROBOT OPERATOR, The Hoover Company: 2/94 - 1/95

Operated plastic injection molding equipment used in the manufacture of vacuum cleaners.

 

SALESMAN, Wally Armour Ford: 7/93 - 11/93

Responsible for greeting customers, providing the customer with a pleasant and non-pressured sales experience, delivering the vehicle when promised, and contacting the customer one week after delivery to ensure total sales satisfaction.

 

CONSULTANT, NUS Training Corporation: 8/92 - 6/93

Provided services associated with projects and programs being developed by NUS Training Corporation.

 

PROJECT MANAGER, NUS Training Corporation: 5/90 - 7/92

Managed the production of video-based training programs budgeted in excess of four million dollars. As a project manager, was tasked with initial project needs analysis; preparation of project proposals; production planning including schedules and budgets; marketing/sales planning and implementation; personnel recruiting and training; client support.  Responsibilities included all aspects of program development while managing a staff of producers, writers, engineers, programmers, consultants, and support personnel.

 

PROJECT SUPERVISOR, NUS Training Corporation: 1/88 - 4/90

Supervised the production of video-based training programs. Responsibilities included monitoring program development and supervising a staff of producers, writers, engineers, programmers, consultants, and support personnel.

 

PROGRAM PRODUCER, NUS Training Corporation: 10/84 - 12/87

Responsible for the production of video-based technical training programs.  Researched unit content, selected field production sites, and selected and prepared technical materials used as props.

 

SENIOR CHIEF TRADEVMAN, Fleet ASW Training Center Atlantic, Norfolk, VA: 11/80-6/84

Provided technical expertise and operational direction to 42 subordinates in the maintenance and repair of operational surface and anti-submarine warfare simulators.  Coordinated Quality Assurance inspections, and evaluated spare parts usage and failure trends.  Established and directed replacement personnel training programs as well as managed administrative and procedural department functions.

 

CHIEF TRADEVMAN, Naval Training Equipment Center Atlantic, Norfolk, VA: 3/75-11/80

Designed, analyzed, and evaluated programming changes for training simulators and composed program documentation. Reviewed and analyzed cost and lead time requirements.

 

TRADEVMAN, Various Locations: 5/64 - 3/75

Provided preventive and corrective maintenance on computerized military training simulators.